Privacy Policy

Privacy Policy

1. Introduction

This privacy policy explains how we collect, use, and protect your personal data when you visit our website and use our services. We are committed to safeguarding your privacy and processing your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable European Union data protection laws.

2. Collection of Personal Data

We collect personal data when you:

• Place an order on our website
• Contact us via email or phone
• Subscribe to our newsletter
• Browse our website (through cookies and tracking technologies)

The personal data we collect may include:

• Your name, email address, phone number, and delivery address
• Payment details (securely processed by third-party payment providers)
• Browsing data and preferences (if you consent to cookies)

3. Use of Personal Data

We use your personal data for the following purposes:

• Order processing and fulfillment
• Communication regarding orders, inquiries, and updates
• Improving our website, products, and services
• Compliance with legal obligations
• Sending marketing communications (only with your explicit consent)

4. Sharing of Personal Data

We may share your personal data with:

• Courier and logistics companies for order delivery
• Payment service providers for transaction processing
• Legal authorities, if required by law

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

5. Your Rights Regarding Personal Data

Under GDPR, you have the following rights:

• Access to your personal data
• Correction of inaccurate data
• Request for data deletion (except when required for legal or transactional purposes)
• Objection to data processing for direct marketing
• Right to data portability
• Withdrawal of consent at any time (for processing based on consent)

To exercise these rights, please contact us at tereza.nemeckova@memorycrystal.cz.

6. Use of Cookies

Our website uses cookies to enhance user experience, track website performance, and enable specific features. By using our website, you agree to our cookie policy. You can adjust your cookie preferences in your browser settings.

7. Data Security

We implement technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission over the internet is 100% secure.

8. Contact Information

If you have any questions about this privacy policy or how we process your personal data, please contact us:

Memory Crystal s.r.o.
Dubice 32, 470 01 Česká Lípa, Czech Republic
Email: tereza.nemeckova@memorycrystal.cz
Phone: +371 26667575 or +420 732846660

By using our website, you confirm that you agree to this Privacy Policy.