How to send ashes to us?

You can send a small amount (about half a teaspoon) of ashes to our company after contacting us in advance.

In countries like Czechia, Slovakia, Germany, and Poland, we work closely with funeral homes that can professionally collect and send the ashes on your behalf.

If your chosen funeral home does not yet offer our products, you can show them our website and suggest contacting us for collaboration.

Instructions for Sending Ashes

Exact procedure:

a) You (or a funeral home / crematorium) will take half a teaspoon of ashes and place them in a small plastic container or a thicker plastic bag and send them to the following address:

Memory Crystal s.r.o.

Dubice 32

47001 Česká Lípa

Czechia

+420732846660 Tereza Němečková

It is recommended to label the bag or envelope with the name of the deceased, date of birth, and date of death, or at least write this information on a piece of paper inside the envelope. This information is required for the certificate.

b) We will send you an advance invoice for the product price + shipping costs, which you will need to pay into our account (for example, as a SEPA payment). Once the amount has been credited to our account, we will begin processing your order, and it will be included in the production schedule. But don't forget to send us ashes!

The production time is approximately 5 - 7 weeks. We have a high volume of orders, so please be patient.

c) Each bag of ashes received by our company is assigned a unique number. Additionally, the entire process is monitored by cameras. You will also receive a certificate confirming that the ashes used in the creation process are those of your loved one.

d) Once everything is completed, we will notify you and send the package along with an courier tracking number.

We will keep you informed every step!