1. Introduction
This privacy policy explains how Memory Crystal s.r.o. (“we,” “us,” or “our”) collects, uses, and protects your personal data when you visit our website (online catalogue) and interact with us. We are committed to safeguarding your privacy in accordance with the General Data Protection Regulation (GDPR) and other applicable European Union data protection laws.
2. Collection of Personal Data
Since our website functions as an online catalogue, we do not collect data through a checkout process. We collect personal data only when you:
- Send us an order or inquiry via email.
- Contact us via phone.
- Browse our website (through cookies and tracking technologies).
The personal data we process includes:
- Identification data: Name and surname.
- Contact details: Email address, phone number, billing address, and delivery address.
- Order specifics: For memorial products, this includes the deceased’s name and dates of birth/death (provided by you for personalization purposes).
- Payment information: We only process information related to bank transfers (account numbers appearing on our bank statements). We do not collect or store credit card details.
3. Legal Basis and Purpose of Processing
We use your personal data for the following purposes:
- Performance of a contract: To process your email orders, arrange production, and deliver the goods.
- Communication: To answer your inquiries and provide updates on your order.
- Legal obligations: For accounting and tax purposes (archiving invoices).
- Legitimate interest: To improve our catalogue services and ensure website security.
4. Sharing of Personal Data
To fulfill our obligations, we may share your data with trusted third parties:
- Logistics partners: Courier services (GLS, Itella) for delivery.
- Funeral homes: If you specify a funeral home as the delivery point.
- External accounting: For processing tax and invoice records.
- Public authorities: Only if required by law.
We do not sell or rent your personal data to third parties for marketing purposes.
5. Data Retention
We retain your personal data only for as long as necessary:
- For the duration of the contract fulfillment.
- For the period required by tax and accounting laws (usually 10 years).
- Until you withdraw your consent (in case of cookies or optional communication).
6. Your Rights Regarding Personal Data
Under GDPR, you have the following rights:
- Right of access: To know what data we hold about you.
- Right to rectification: To correct inaccurate or incomplete data.
- Right to erasure (“Right to be forgotten”): To request deletion of your data (unless we have a legal obligation to keep it).
- Right to restrict processing.
- Right to data portability.
- Right to object to processing based on legitimate interests.
To exercise these rights, please contact us at tereza.nemeckova@memorycrystal.cz.
7. Use of Cookies
Our website uses cookies to enhance user experience and analyze traffic. You can manage or disable cookies through your browser settings. For more information on how we use cookies, please contact us.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Our communication and data storage systems are secured and regularly reviewed.
9. Contact Information
Memory Crystal s.r.o. Dubice 32, 470 01 Česká Lípa, Czechia Email: tereza.nemeckova@memorycrystal.cz Phone: +371 26667575 or +420 732846660
This Privacy Policy is effective as of 2. 2. 2026. We reserve the right to update these terms as needed.