How to send ashes to us?

To ensure the respectful and safe handling of your loved one’s ashes, please follow these instructions. We recommend contacting us via e-mail before sending any ashes.

Instructions How to send ashes

1. Collaboration with Funeral Homes

In Czechia, Slovakia, Germany, and Poland, we work closely with professional funeral homes. Also in Latvia, Lithuania, Estonia and Finland they can arrange the collection and delivery of ashes on your behalf.

  • Tip: If your local funeral home does not yet offer our products, feel free to show them our website and suggest a collaboration or contact us.

2. Preparation and Shipping Instructions

If you choose to send the ashes yourself, please follow this exact procedure:

  • Nofity us: Always contact us by email at tereza.nemeckova@memorycrystal.cz before sending the ashes.
  • Amount: Prepare approximately half a teaspoon of ashes.
  • Packaging: Place the ashes in a small, secure plastic container or a high-quality (thick) plastic bag.
  • Labeling: For the issuance of the certificate, please include a piece of paper inside the envelope (or label the bag) with the following details:

Shipping Address:

Memory Crystal s.r.o.
Dubice 32
470 01 Česká Lípa
Czechia
Contact person: Tereza Němečková (+420732846660)

3. Payment and Order Processing

Once you contact us, we will send you an advance invoice (covering the product price and shipping costs).

  • Payment: Payments can be made via SEPA transfer.
  • Production Start: We begin the production process once the payment is credited to our account and the ashes have been delivered to us.
  • Timeline: Due to high demand, the current production time is approximately 5–7 weeks. We appreciate your patience.

4. Security and Guarantee of Authenticity

We treat every order with the utmost care and transparency:

  • Traceability: Each bag of ashes is assigned a unique tracking number upon arrival.
  • Monitoring: The entire handling process is strictly monitored by a camera system.
  • Certification: You will receive a certificate of authenticity confirming that the ashes of your loved one were used in the creation of your memorial glass.

5. Completion and Return

  • Delivery: Once finished, we will notify you and provide a courier tracking number. (Itella, Omniva, Venipak, Lithuanian post)
  • Return of Ashes: Any remaining ashes that were not used in the process will be respectfully returned to you along with the final product. If you do not wish to have any ashes returned, please let us know in your order. We will ensure they are laid to rest with dignity.

We will keep you informed at every step of the journey.

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