Frequently asked questions - General questions

1. Where can I see your products before ordering?

2. Can I order a product if I am outside the Baltic countries?

3. Can I order Memory crystals with ashes if I am from Finland?

4. Do you provide a certificate of authenticity for ashes used in Memory Crystals?

Ordering & Shipping

5. How do you ensure that the ashes used are not mixed up?

6. How should I send the ashes to you?

7. How are the ashes transferred to the urn?

8. Why are most of your urns designed for direct ashes transfer instead of using a standard plastic container?

9. How long does the production process take?

10. How are the products packaged for shipping to ensure they don’t break?

11. How are the ashes in the urn protected if a glass or ceramic urn breaks?

12. Are all crystal products made in Czechia?

13. How can I recognize an original Memorial Glass piece?

14. Can I request a custom design or engraving on the urn?

15. What materials are used for your urns, memorial glass, and jewellery?

16. Can I choose the colour of the Memory crystal?

17. Is it possible to add a pet’s fur or hair instead of ashes?

18. Can I return or exchange a product?

19. I'm a funeral home representative and I want to offer your products. What to do?

20. Do you offer wholesale discounts for funeral homes?

21. How do I log in to my account?

22. What should I do if I am a wholesale customer but only see prices with tax?

23. How long does it take to process a wholesale order?

24. Do you provide training or guidance for funeral home staff on how to present your products to families?

25. Can I purchase sample products to showcase to customers?

26. What payment options are available for wholesale / end customers?